About Us
CODE OF ETHICS
About Us
We believe strongly in helping families choose the right service options at an affordable price. Our services offer families experiencing grief a choice on how they want to memorialize their loved one.
Our Cremation Code of Ethics
Cremation Specialist of Pennsylvania works to the highest standards set by our industry and in full compliance of state and federal law. However, to ensure the best possible service is offered to clients, the company has drawn up its own code of ethics. Every member of staff is trained to follow this code at all times. This code is published below:
Conduct Towards the Deceased
Transfer: The deceased should be transferred from the place of death or from the facility within one to three hours or as practical of receiving the notification whenever possible. Failing that, as soon as is practical.
Covering: The deceased is to remain covered by clothing or a gown before the cremation to retain the deceased’s dignity.
Identification: The deceased is to be identified accurately using a positive identification system.
Preparation: The deceased is to be correctly handled at all times in accordance with mortuary standards and procedures as described by the government and other regulatory authorities. This includes a review of all cremation paperwork.
Belongings: All personal possessions are to be removed, documented and returned to the next-of-kin or Authorizing Agent.
Cremation: A licensed funeral director will verify the documentation prior to scheduling the cremation. Only one body is to be cremated at a time to retain the integrity of the remains, and a certified crematory operator will be present during the entire process. The name of the deceased, the date and time of the cremation, the identification number, and any other data relating to the cremation are to be entered in the cremation log book.
Cremated Remains: The cremated remains are to be handled with the utmost respect. Disposition of the cremated remains takes place according to the instructions of the Authorizing Agent.
Conduct Towards the Client
Consideration: Clients are to be treated courteously and patiently at all times, whether on the phone, in writing, or in person. All contact is to be performed with full professionalism and with respect for consumer laws.
Choice: Clients have the right to select the services and merchandise that they want without any pressure from staff.
Disclosure: Clients must be given the opportunity to review our General Price List before making their service selection.
Explanation: The cremation process must be explained clearly and in writing to the Authorizing Agent. This includes all legal authorization documents.
Confidentiality: All physical records relating to the deceased, the Authorizing Agent and the cremation process are to be held in a secure location at all times. All users of sensitive data must understand their safeguarding role.
